AutoNotes Client App — Terms of Use
Effective date: October 20, 2026 · Last updated: October 20, 2026
1. Accepting these terms
These Terms of Use (“Terms”) are an agreement between you and AutoNotes AI LLC (“AutoNotes”, “we”, “us”). They cover your use of the AutoNotes client app on iOS, Android and the web, and related services (the “App”). By creating an account, signing in or using the App, you agree to these Terms and to our Client Privacy Policy. If you do not agree, do not use the App.
Section 13 contains an arbitration agreement and a class action waiver that affect your legal rights. Please read it carefully.
2. Who can use the App
You may use the App only if a therapist, counselor, clinician or practice that uses AutoNotes (your “Provider”) has invited you, and:
- you are at least 18 years old, or
- you are 13 to 17 years old, your Provider has approved your use, and either a parent or legal guardian has agreed to these Terms for you or the law where you live lets you consent to your own care, or
- you are a parent, guardian or authorized representative using the App for a client, with the Provider’s approval
Children under 13 may not have their own account. A parent or legal guardian may use the App for them.
If you accept these Terms for someone else, you confirm you have the legal authority to do so.
3. AutoNotes is not your healthcare provider
AutoNotes provides software. We do not provide medical, mental health or any other healthcare services, and we do not give medical advice, diagnosis or treatment. Your Provider is solely responsible for your care, including any information, advice, forms, notes or treatment they give you through the App.
We do not employ, recommend or vouch for any Provider, and we do not check their licenses, qualifications or the quality of their care. Your relationship with your Provider is separate from these Terms. Your Provider’s own policies, such as cancellation, fees and consent policies, also apply to you.
Not for emergencies
Do not use the App in an emergency. Messages are not monitored around the clock and may not be read quickly. If you are in crisis or think you may harm yourself or others, call or text 988 (Suicide and Crisis Lifeline, U.S. and Canada), call 911, or go to the nearest emergency room.
4. Your account
Your Provider invites you by email. Invitations expire after 7 days. You can sign in with your email and password, a one-time code sent to your email, or your Google account. Your name, email and practice details are managed by your Provider. Ask them if anything needs to change.
You agree to:
- give accurate information and keep your email address current
- keep your password, sign-in codes and device secure, and not share them
- use only your own account, unless you are an authorized parent, guardian or representative
- tell us right away at support@autonotes.ai if you think someone has used your account without permission
You are responsible for activity on your account that happens because you did not keep your sign-in details or device secure.
5. Device security and the Face ID lock
The App offers an optional lock that uses Face ID, Touch ID, fingerprint or your device passcode. When it is on, the App locks each time you leave it, except during a video session. The check is done by your device’s operating system. AutoNotes never receives or stores your biometric data. See our Client Privacy Policy for details.
The app lock is an extra layer of protection, not a replacement for securing your device. Anyone whose face, fingerprint or passcode is enrolled on your device may be able to unlock the App. You are responsible for:
- using a device passcode and keeping it private
- controlling which faces and fingerprints are enrolled on your device
- signing out on shared or public devices, and not choosing “Keep me signed in” there
- keeping your device’s operating system and the App up to date
6. Acceptable use
You agree not to:
- break any law, or use the App for anything fraudulent or harmful
- harass, threaten, abuse or intimidate your Provider, their staff or anyone else
- send content that is unlawful, defamatory, obscene, hateful, or that infringes someone else’s rights
- pretend to be someone else, or misrepresent your relationship with a client or Provider
- access accounts, records or data you are not authorized to see
- upload viruses or malicious code, or interfere with the App’s security or operation
- copy, change, reverse engineer or decompile the App, except as the law allows despite this limit
- scrape, crawl or use automated tools to access the App
- record, photograph or screenshot video sessions or messages of other people without their consent where the law requires it
- resell, sublicense or commercially exploit the App
We may remove content, or suspend or end access, if we reasonably believe you broke these rules. Where it is appropriate, we will tell your Provider.
7. Using the App’s features
Booking. You can request, view and cancel sessions with your Provider. A request is not confirmed until your Provider accepts it. Your Provider sets availability, cancellation rules and any fees. AutoNotes is not responsible for missed, late or cancelled sessions.
Forms and electronic signatures. Your Provider may send intake forms, questionnaires and consent documents. Your answers go to your Provider. You agree that a signature you draw or submit in the App is your electronic signature, with the same legal effect as a handwritten one under the U.S. ESIGN Act, the Uniform Electronic Transactions Act and similar laws. Make sure your answers are accurate and complete.
Secure messaging. Messages go between you and the provider you are messaging. Your Provider decides whether messaging is available and how quickly they respond. Do not use messaging for urgent or emergency matters. Notifications only tell you that a new message is waiting. They do not show who it is from or what it says.
Video sessions. Video sessions need a stable internet connection, a camera and a microphone. Quality depends on your device and network. Choose a private place for your session. You are responsible for who can see or hear you on your side.
Session recording. Your Provider may ask to record a session to help with their documentation. The App asks for your consent first, and you may decline. If you decline, recording stops for that session. You must not record sessions yourself without your Provider’s consent where the law requires it.
Fees. The App is free for clients. Your Provider pays forAutoNotes. Any fees for your care are between you and your Provider. Your mobile carrier’s data charges may apply.
8. Your content
“Your Content” means the information you submit through the App, such as form answers, signatures, messages and attachments. You keep any rights you have in Your Content. You give AutoNotes and your Provider permission to store, process, transmit and display Your Content to provide the App and your care, as our Client Privacy Policy and our agreements with your Provider describe.
Your Content becomes part of your record with your Provider, who may be required by law to keep it. You confirm you have the right to share Your Content and that it does not violate these Terms.
9. Our intellectual property and your licence
AutoNotes and its licensors own the App, including its software, design, text, graphics, logos and the AutoNotes name and marks. If you follow these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, only to use your Provider’s services. We keep all rights not expressly granted.
If you send us feedback or suggestions, we may use them freely without paying you or owing you anything.
The App may update automatically to fix problems, improve security or add features. Some features may not work until you install the latest version.
10. App stores
If you downloaded the App from the Apple App Store or Google Play, these terms also apply:
- These Terms are between you and AutoNotes only, not Apple or Google. AutoNotes, not Apple or Google, is responsible for the App and its content.
- Your licence is limited to use on Apple-branded or Android devices you own or control, as the store’s usage rules allow.
- Apple and Google have no duty to provide maintenance or support for the App.
- If the App fails to meet any warranty that applies, you may tell Apple, and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the App.
- AutoNotes, not Apple or Google, handles any claims about the App, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
- You confirm you are not in a country under a U.S. government embargo or listed as a terrorist-supporting country, and you are not on a U.S. government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
11. Third-party services
The App relies on third-party services, such as Google Sign-In, your device’s calendar, push notification services and video technology. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.
12. Disclaimers, liability and termination
Disclaimers
TO THE FULLEST EXTENT THE LAW ALLOWS, THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THIS INCLUDES WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not promise that the App will be uninterrupted, error-free or completely secure, or that messages, notifications or bookings will always be delivered on time. AutoNotes is not a medical device. We are not responsible for the care, advice or conduct of any Provider.
Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, AUTONOTES AND ITS OFFICERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. THIS INCLUDES LOSS OF DATA, PROFITS OR GOODWILL, AND PERSONAL INJURY OR HARM ARISING FROM CARE GIVEN BY A PROVIDER. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP OR THESE TERMS IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US$100).
Some places do not allow certain warranties or liabilities to be excluded or limited. In those places, these limits apply only as far as the law allows. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or gross negligence.
Indemnity
To the extent the law allows, you agree to defend and indemnify AutoNotes against third-party claims, losses and costs, including reasonable legal fees, that arise from your misuse of the App, Your Content, or your breach of these Terms or the law.
Ending your use of the App
You can stop using the App at any time. To close your client account, email support@autonotes.ai from the email address linked to your account, as described on our account deletion page. Your access may also end if your Provider stops using AutoNotes or removes your access. We may suspend or end your access if you break these Terms, if the law requires it, or to protect the App or other users.
When your access ends, your licence ends too. Your Provider may keep your records as the law requires. Sections 3, 8, 9 and 12 to 14 survive.
13. Disputes and governing law
Contact us first. Most concerns can be resolved quickly. Before starting a formal claim, email legal@autonotes.ai with a description of the issue. We will try to resolve it within 60 days.
Binding arbitration. If we cannot resolve a dispute informally, you and AutoNotes agree to resolve it through final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You may instead bring an individual claim in small claims court if it qualifies. Either party may seek an injunction in court to protect intellectual property.
Class action waiver. You and AutoNotes may bring claims only as individuals, not as a plaintiff or class member in any class, collective or representative action.
Opting out. You can opt out of arbitration by emailing legal@autonotes.ai within 30 days of first accepting these Terms, with your name and a clear statement that you opt out.
Governing law. These Terms are governed by the laws of the State of Florida and the U.S. Federal Arbitration Act, without regard to conflict of law rules. Any court case allowed under these Terms will be brought in the state or federal courts in Palm Beach County, Florida.
Where you live may change this. If you live in Canada, the EEA, the UK or another place whose consumer laws give you rights these Terms cannot override, such as the right to sue in your local courts, those rights still apply.
14. General terms
Changes to these Terms. We may update these Terms. We will post the new version with a new “Last updated” date. For material changes, we will notify you in the App or by email at least 15 days before they take effect, unless a change is needed sooner for legal or security reasons. If you keep using the App after the change, you accept the new Terms.
Other terms. These Terms and the Client Privacy Policy are the whole agreement between you and AutoNotes about the App. If any part is found unenforceable, the rest stays in effect. If we do not enforce a right, we have not waived it. You may not transfer these Terms. We may transfer them as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.
Contact us.
AutoNotes AI LLC 639 E Ocean Avenue #303 Boynton Beach, FL 33435, United States
- Support: support@autonotes.ai
- Legal: legal@autonotes.ai
- Privacy: privacy@autonotes.ai
- Phone: 866-397-9835
